Return & Refund Policy
At CandyProX, we want you to shop with confidence.
90-Day Return Policy
You may return your item within 90 days of delivery if you are not satisfied with your purchase.
To be eligible for a return:
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The item must be unused
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It must be in its original packaging
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Proof of purchase is required
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.
We will provide either:
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A replacement product, or
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A full refund
Refund Process
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method
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Processing may take 5–10 business days
Non-Returnable Items
Certain items may not be eligible for return, including:
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Used personal care items
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Items returned without original packaging
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Items returned after the return window
Return Shipping
Depending on the situation:
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We may cover return shipping for damaged items
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Customers may be responsible for return shipping for non-defective returns
Contact for Returns
To initiate a return, contact us at: